The Orbi mesh WiFi system won’t work well if the firmware of your router is not compatible with the firmware version of your satellite. Therefore, it is recommended that you perform Orbi satellite firmware update as well as the Orbi router firmware update. In this blog, you will find instructions to load the latest firmware version on the satellite manually. https://orbi-mesh.com/how-to-perform-orbi-satellite-firmware-update-manually/